Company Description

About Us

At Next Coms Talk, we pride ourselves on delivering exceptional customer experiences through innovative communication solutions. Our team is committed to providing prompt, professional, and personalized service to clients across various industries. We believe in empowering our employees with the tools, training, and growth opportunities they need to succeed in a fast-paced and rewarding environment.

Job Description

Job Description

We are seeking a motivated and customer-focused Call Center Agent to join our team in Houston, TX. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, and provide professional solutions to meet their needs. This role requires excellent communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities

Handle a high volume of inbound and outbound calls in a professional manner.
Respond to customer inquiries, providing accurate information and effective solutions.
Document customer interactions and maintain updated records in the system.
Escalate complex issues to the appropriate department when necessary.
Maintain a positive, empathetic, and professional attitude toward customers.
Meet or exceed individual and team performance targets.

Qualifications

Qualifications

High school diploma or equivalent; associate’s or bachelor’s degree preferred.
Previous experience in a call center or customer service role is an advantage.
Strong verbal and written communication skills.
Ability to multitask and manage time effectively.
Proficiency with basic computer systems and CRM software.
Problem-solving skills and attention to detail.

Additional Information

Benefits

Competitive salary ranging from $51,000 to $55,000 per year.
Opportunities for career growth and professional development.
Comprehensive training and support from experienced team members.
Health, dental, and vision insurance packages.
Paid time off and holiday benefits.

Call Center Agent

SharpContra