Company Description

About Us:
At Sharpcontra, we are dedicated to delivering innovative solutions that empower businesses to achieve excellence. Our team thrives on collaboration, precision, and a commitment to quality in everything we do. With a strong presence in our industry, we pride ourselves on providing exceptional service and fostering a professional environment where our employees can grow and succeed.

Job Description

Job Description

We are seeking a dedicated Customer Support Specialist to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities

Respond to customer inquiries via phone, email, and other channels in a timely manner.
Provide accurate information regarding products, services, and policies.
Troubleshoot and resolve customer issues effectively.
Maintain detailed records of customer interactions and solutions provided.
Collaborate with internal teams to escalate and resolve complex issues.
Follow up with customers to ensure satisfaction and resolution.
Identify opportunities to improve customer service processes.

Qualifications

Qualifications

High school diploma or equivalent; bachelor’s degree preferred.
Proven experience in customer service or a related role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency with customer service software and basic computer skills.

Additional Information

Benefits

Competitive salary.
Opportunities for professional growth and career development.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time position, Monday to Friday schedule.

Customer Support Specialist

SharpContra