Company Description

About Us

At Shine Social Brand, we are passionate about creating powerful connections between brands and their audiences. We specialize in developing compelling communication strategies that elevate brand presence, foster engagement, and drive measurable results. Our team is committed to innovation, creativity, and delivering exceptional service to our clients across a variety of industries.

Job Description

Job Description
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a positive customer experience. You will work closely with our marketing and operations teams to maintain high service standards and provide timely solutions to client needs.

Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate information about products, services, and company policies.
Resolve customer issues efficiently, escalating cases when necessary.
Maintain customer records by updating account information.
Collaborate with internal teams to improve client satisfaction and service processes.
Track, document, and report recurring customer concerns.

Qualifications

Qualifications

High school diploma or equivalent; associate’s or bachelor’s degree preferred.
Proven experience in customer service or a related field.
Excellent communication and problem-solving skills.
Strong organizational abilities and attention to detail.
Proficiency in Microsoft Office Suite and CRM software.
Ability to work independently and as part of a team in a fast-paced environment

Additional Information

Benefits

Competitive salary ($55,000 - $60,000 annually).
Opportunities for professional growth and career advancement.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.

Customer Support Assistant

SharpContra