Company Description

About Us:
At Lab Connect Bizz, we specialize in bridging innovation and communication to help businesses thrive in competitive markets. Our mission is to connect ideas, people, and brands through strategic solutions that inspire trust and growth. With a commitment to excellence, creativity, and collaboration, we empower our clients to build meaningful relationships with their audiences.

Job Description

Job Description:
We are seeking a detail-oriented and customer-focused Customer Service Agent to join our growing team. The ideal candidate will be responsible for managing customer inquiries, providing accurate information, and ensuring a positive client experience. You will serve as the first point of contact, representing our brand with professionalism and care.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate product and service information to clients.
Resolve customer issues and escalate complex cases to the appropriate department.
Maintain customer records and update account information as needed.
Collaborate with team members to improve customer satisfaction and service efficiency.
Follow company policies, procedures, and quality standards.

Qualifications

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree preferred.
Previous experience in customer service or a related field is an advantage.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in basic computer applications and CRM software.

Additional Information

Benefits:

Competitive salary based on experience.
Opportunities for career growth and advancement.
Comprehensive training and professional development programs.
Health, dental, and vision insurance.
Paid time off and company holidays.
Supportive and collaborative work environment.

Customer Service Agent

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