Company Description

Position: Junior Administrator, Infrastructure Core & Solutions
Department: Information Management
Status: Permanent Full-Time
Site: The Michener Institute
Salary: $47,356.67 - $59,195.84 per annum (commensurate with experience)
Hours: 35 hours per week

The Michener Institute of Education at UHN is Canada’s only post-secondary institution devoted exclusively to healthcare professions, offering full-time, part-time and continuing education programs. For more than 65 years, Michener has prepared generations of professionals for applied health careers and responded to emerging health system priorities. We’re uniquely situated within University Health Network (UHN) in downtown Toronto, one of the largest and most highly ranked hospital systems in Canada and internationally. Our curriculum is informed by cutting-edge research and clinical innovations, giving Michener graduates an advantage as they begin their careers. At Michener, we make healthcare happen.

If you want to work with a team of professionals dedicated to the advancement of applied health sciences to enhance the health of individuals and communities in Ontario and beyond, we encourage you to apply for the Junior Administrator, Infrastructure Core & Solutions position with The Michener Institute.

Job Description

The Junior Administrator, Infrastructure Core & Solutions assists with the technical delivery of entry level day-to-day operations & tasks that relate to the network & system infrastructure of Michener. This role is responsible for Tier 1 Network & Infrastructure requests, network & infrastructure monitoring, initial response to security issues, and daily system monitoring among other duties as needed. This role assists with infrastructure projects and execution of those projects. This role is also cross-trained for absence coverage with the Administrator, Infrastructure Core & Solutions role. This role reports to the Lead, Infrastructure Core & Solutions who provides guidance and direction on the day-to-day work assignments and projects as it pertains to systems administration and networking.

Responsibilities:

Reviews all incoming Infrastructure Team tickets, performs initial contact and triages out to the appropriate parties within their team
Completes Tier 1 Network & Infrastructure requests, including network drops in rooms, minor port and switch configuration changes, IP reservations, deploying new VMs based on preconfigured templates, minor VM configuration changes, and troubleshooting basic network and systems issues
Performs daily system monitoring including verifying of the integrity and availability of network, hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Assists with execution of projects related to IT infrastructure including physical deployment of hardware, configuration and deployment of new hardware, procurement activities, research and investigation into technical solutions
Provides initial response and escalation if needed for security alerts from UHN SOC, Microsoft Alerts and application and service vendors
Must be able to work occasional evenings, weekends and/or holidays, as coverage is required
Other duties as assigned

Qualifications

Minimum of 6 months of experience in a Junior Network and/or Junior Systems Administrator or higher role.
A Bachelor's degree in Computer Science, Information Technology, Computer Networking, Engineering, or a related technical field or equivalent experience
Cisco CCNA is a requirement
Strong familiarity with Cisco IOS, general networking, VM configuration
Basic familiarity with DNS, DHCP, Antivirus, LAN/WAN, and SAN equipment
Basic familiarity with Windows Server Management, Active Directory structure, VoIP, Networking, Exchange, Scripting, PowerShell
Awareness of VMWare, CommVault, or similar virtualization & backup systems
Research, critical thinking, and problem solving skills
Satisfactory Canadian Police Clearance document required upon hire

Additional Information

Closing Date: Until Filled

Qualified applicants are invited to submit a detailed resume and cover letter.

For further information on The Michener Institute, please visit our website at www.michener.ca.

The Michener Institute is publicly funded by the Ministry of health and is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity.

We offer accommodation for applicants with disabilities during the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

While we thank all applicants only those selected for an interview will be contacted.