Scheduling Specialist II - Surgical Oncology

Provides exceptional customer service to all internal and external customers.
• Utilizes AIDET and other customer service processes to ensure quality services.
• Speaks clearly and with proper grammar to each caller utilizing a customer friendly tone.
• Schedules procedures and surgical cases in an efficient and accurate manner. Effectively utilizes EMR for entering,
processing and acquiring information.
• Follows all HIPAA and other applicable ACHC and ISDH guidelines.
• Complies with all Departmental and Hospital Policy & Procedures.
• Maintains effective working relationship and open communication with all internal and external customers.
• Trains and/or coordinates training for new hires for the Scheduling Specialist position.
• Participates in identifying and communicating opportunities for improvement. Listed unit goals are met.
• Recognizes and investigates problems and takes active part in constructive resolution.
• Participates in meetings, in-service programs, and mandatory meetings/activities.
• Performs other tasks related to the surgical oncology department.
• Performs other related duties as assigned.