Sales Operations Manager

Company Description

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.

Job Description

The Sales Operations Manager plays a critical role in enabling a high-performing sales organization by driving operational excellence through reporting, data analysis, sales technology, and process optimization.  This individual will be responsible for managing the sales tech stack (especially the CRM), generating actionable insights through data, and ensuring the sales team has the infrastructure, tools, and support to execute effectively and efficiently.

Job duties to include but are not limited to;

Sales Reporting & Analytics:

• Build and maintain real-time dashboards and standardized reports to track key performance metrics (e.g., pipeline velocity, win/loss rates, forecast accuracy, quota attainment).
• Deliver monthly order intake reports and sales forecast in coordination with all sales departments and the head of Sales Americas.
• Deliver regular reporting packages for leadership, highlighting trends, risks and opportunities within the sales funnel and overall business performance.
• Partner with sales leadership to develop and refine forecasting models based on historical data and current trends.
• Conduct ad hoc data analysis to support strategic decisions and business planning.

CRM & Sales Technology Management:

• Serve as the system owner and administrator for the CRM platform (e.g. Salesforce), ensuring system integrity, data hygiene and user adoption.
• Customize and optimize the CRM to align with evolving sales workflows and reporting needs.
• Oversee integrations between the CRM and related tools (e.g., marketing automation, quoting systems, ERP).
• Train and support users on CRM best practices, features and enhancements.

Sales Process Optimization:

• Design, document, and refine sales processes to increase efficiency and reduce friction across the buyer journey.
• Implement scalable workflows to lead routing, opportunity management, pipeline tracking and sales handoffs.
• Identify bottlenecks and inefficiencies in the sales cycle and propose data-driven improvements.

Strategic Sales Planning & Execution:

• Coordinate quarterly business reviews and performance analysis.
• Assist leadership with sales incentive modeling and performance tracking.
• Coordinate monthly commission payments with the Finance Department.
• Support the annual sales planning process, including territory assignments, account segmentation and goal setting. 

Cross Functional Collaboration:

• Act as the primary liaison between Sales, Marketing, Finance and Customer Success to align on goals, tools and metrics.
• Ensure consistent definitions and understanding of key KPI’s across departments.

Qualifications

Education Requirements: 

• Bachelor’s degree in business, Finance, Data Analytics or a related field: MBA is a plus.

Years of Experience:

• 5 years of experience in Sales Operations, Revenue Operations or related roles. 

Additional Qualifications:                           

• Advanced proficiency with CRM systems, reporting tools (e.g., Tableau, Power BI, Looker) and Excel/ Google Sheets.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: $80,640 - 181,440/yr per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)