Box Office Attendant | Part-Time | TD Coliseum

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The TD Coliseum Box Office is looking to add to our ticket office event day staff. We are looking for friendly, motivated individuals to work the ticket sales windows at the Box Office on event days. As a Box Office Attenfant, you will assist all patrons on event day with purchasing tickets at walk up and troubleshooting potential ticket issues they may have.

 

This role pays an hourly rate of $17.61-$17.75 CAD

 

Benefits for Part-Time roles: Pension matching

 

This position will remain open until November 7, 2025.

About the Venue

OVG is excited to launch the newly reimagined TD Coliseum, a modern venue rooted in the proud history of Hamilton. Hosting world-class concerts, sports, and special events, TD Coliseum, FirstOntario Concert Hall and The Studio play key roles in the region’s cultural and economic landscape. As we enter an exciting new era of growth and reinvention, we are seeking passionate professionals who thrive in fast-paced, high-impact environments.

Responsibilities

• Use a computerized ticketing system for walk up ticket sales on event day.
• Accurately process payments for tickets while following all proper box office selling and payment procedures.
• Provide a high level of customer service and tactfully resolve ticketing issues with the general public.
• Assist general public with accessing, transferring and accepting tickets via mobile ticketing prior to entering TD Coliseum.
• Other duties as assigned.

Qualifications

• High School graduate or equivalent
• Previous retail and/or customer service experience
• Strong problem-solving skills
• Experience with transactions on a POS system
• Engaging, enthusiastic, and able to keep that same composure in a fast-paced environment
• Ability to work evenings and weekends as required
• Punctual and reliable attendance

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.