Loan Servicing Specialist I - Mortgage

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Loan Servicing Specialist I to join our ONESCCU team at our Melbourne HQ location! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Hybrid Work Schedule after training – Work from home up to 3 days a week
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program after 1 year of service

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%,if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Loan Servicing Specialist I Duties & Responsibilities:

• Provides a contact source for members and credit union employees for research and questions regarding loan accounts.
• Processes correction and/or research requests forwarded electronically from various internal departments per established performance standards.
• Completes negative amortization reviews on monthly basis.
• Reviews and resolves discrepancies within Home Equity Lines of Credit.
• Updates members loan due dates and payment methods upon members request; determines if restrictions are applicable.
• Processes requests for funds transfers, Share to Share transactions and account corrections received from the Credit Solutions department.
• Corrects, reconstructs and modifies consumer loans by adjusting rate, term, payment posting errors, and payment history in order to create an accurate member loan history.
• Researches and resolves member disputes to ensure both loan quality and member satisfaction.
• Reviews all adjustable rate mortgages and makes appropriate changes in interest rate and payment.

 Loan Servicing Specialist I Qualifications:

• High School plus additional course work gained through attendance at vocational, technical or business school or equivalent experience is required.
• 1-3 years prior experience in a loan servicing role or equivalent is required.

 Loan Servicing Specialist I Hours:

• Monday – Friday 8:00am - 5:00pm
• Saturdays on rotation 9:00am - 3:00pm.