[L7] Director Product Management - CX

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?”. Born out of an obsession with making shopping and everyday life easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies and have established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services for customers at high speed. At Coupang, every day is filled with the excitement of building – you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now as we advance our mission of international expansion and expand our industry leading shopping experience from South Korea to Taiwan. 

Role Overview 
We are seeking a highly skilled product manager to join our Customer Experience product team in Taiwan. In this role, working with engineers, designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches on our mobile app and website. Successful candidates will build products to help attract new customers and drive engagement with our existing customers, ultimately scaling our overall business in Taiwan. We're seeking someone hands-on with a structured mindset, solid analytical skills, effective written and verbal communication, and strong project management abilities. 

What You Will Do 

• Define the product vision, strategy, roadmap, and KPIs for one or more domains within customer experience. 

• Develop hypotheses to innovate our customer experience, working closely with designers to push the boundaries of user experience.  

• Drive new product development and program launches with clear objectives and timelines, fostering cross-functional collaboration across teams and employing rigorous project management methodologies. 

• Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, experimentation, and establishing clear success metrics. 

• Present your roadmap with supporting data and launch outcomes to senior leadership and build alignment across all key functional stakeholders and business owners. 

Essential Qualifications 

• Bachelor's degree in engineering or other technical disciplines or have equivalent experiences. 

• At least 10 years of product management or related experience, with a track record of developing and executing a compelling product vision. 

• An analytical mindset suited to a fast-paced, data-driven, and highly dynamic and ambiguous start-up like environment. 

• Demonstrated ability to collaborate with cross-functional teams and manage multiple projects concurrently. 

• A bias for action and a willingness to roll up your sleeves to get things done. 

• Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders and leadership. 

Preferred Qualifications 

• Experience in designing and launching consumer-facing products (e.g., e-commerce, marketing, social media, gaming, etc.). 

• Experience leading cross-functional projects to address ambiguous business and customer problems. 

• Ability to leverage data (e.g. Excel, SQL) to frame problems and draw insights  

• Professional proficiency in both English and Mandarin. 

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled 

• Coupang has the right to rescind an offer of employment if a candidate is found to have  

• submitted false information as part of the application process.  

• Coupang does not discriminate against disabled applicants or those with veteran status.  

• We are proud to offer equal opportunities for all applicants.