Intake Specialist

Job Description

1. Assist in providing community services by performing liaison functions between the agency and residents.
2. Connect resident with interpretation services in accordance with the agencies Language Assistance Service Policy.
3. Help clients fill out and submit forms.
4. Assist with intake procedures, resident follow-up, and hotel invoice retrievals.
5. Work to improve tenant-management relations in the New York City Housing Authority.
6. Conduct resident surveys and contact NYCHA residents to collect needed information related to resident’s need for relocation.
7. Assist in the direction of tenant meetings and other relocation related activities.
8. Interpret and discussed the Resident Relocation Services Department’s Standard Procedures with individual tenants, community leaders, and other community stakeholders.
9. Set up and coordinates schedules of Relocation activities.
10. Distribute informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
11. Perform routine office tasks, such as data-entry, filing, keeping records (physical and digital), answer telephone and make referrals or take messages.

Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.