Operations specialist

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Position Summary:

The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Fulfillment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer. This individual learns and maintains a broad scope within Operations, becoming instrumental in order management and quote-to-cash management. The Operations Specialist plays a critical role in helping  manage and improve our evolving business within the Operations Department. 

 Responsibilities:

• Use knowledge of products and customers to appropriately enter data into company's ERP system (NetSuite)
• Ensure assigned customer tickets are resolved and updated in our ticketing system (Salesforce) daily and in a timely and accurate manner
• Help manage the company’s quote-to-cash 
• Work in conjunction with support and sales operations to clarify and rectify incomplete or questionable information on orders or RMAs
• Provide world class customer experience over the phone (~15+ calls/day)
• Work cross-functionally across sales, fulfillment, and finance organizations to monitor inventory activities and manage demand planning based on sales forecasts
• Improve and scale forecasting techniques, method, and approach to support growing business needs and objectives
• Additional functions within Operations as requested by management.

Required Qualifications:

• An aptitude for acquiring skills in technical areas and an eagerness to learn.
• Be able to contribute in a wide range of capacities to an entrepreneurial environment
• Be flexible and available for being cross-trained on multiple job functions
• Bachelor’s Degree in Business, Accounting or other quantitative related fields
• Strong experience with MS Office / google docs
• Possess the ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement.

Desired Qualifications:

• Minimum 1-2 year of customer service and/or hardware fulfillment experience
• Experience in a POS technical support environment is a plus
• Experience with ERP software.  (NetSuite preferred)
• Experience with CRM software.  (Salesforce experience preferred)
• Experience with a ticketing system.  (Salesforce preferred) 
• Experience in order management/processing is helpful.

Benefits:

• A growing innovative company with a friendly atmosphere
• Social Responsibility Initiatives
• Creative, people-oriented, encouraging working environment
• We also have our library, and anyone can order new books
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Additional vacation days for each year spent with us
• Annual bonuses for the achieved results
• Employee referral program.

Salary starts at 1650 EUR gross with additional payment for night hours shift (up to +30%)

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.