Loyalty Coordinator/Analyst

About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 26 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Position SummaryThe Loyalty Coordinator is responsible for managing and optimizing our customer loyalty program to drive customer engagement, retention, and acquisition. This role serves as the primary administrator for the loyalty program, working cross-functionally to ensure seamless program execution and continuous improvement

Responsibilities

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•Manage day-to-day operations of the loyalty program, including campaign set-up, and troubleshooting.•Analyze loyalty program data to identify trends, opportunities, and areas for improvement•Develop and implement strategies to increase program enrollment, engagement, and retention•Create and execute targeted loyalty campaigns and promotions to drive member engagement•Respond to and resolve loyalty program member inquiries and issues•Monitor and report on key performance indicators (KPIs) for the loyalty program•Stay current on industry trends and best practices in customer loyalty and retention•Recommend and implement program enhancements based on customer feedback and performance data

Qualifications

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•Bachelor's degree in Marketing, Business Administration, or related field•2-3 years of experience in customer loyalty, CRM, or related marketing role•Strong analytical skills with experience in data analysis and reporting•Excellent communication and interpersonal skills•Detail-oriented with strong organizational and project management abilities•Experience with CRM systems and loyalty program management tools•Ability to work collaboratively in a fast-paced environment•Customer-centric mindset with a passion for creating exceptional experiences

Preferred Qualifications

• Experience in retail, beauty, or consumer products industry
• Knowledge of customer loyalty best practices and trends
• Proficiency in data visualization and presentation
• Experience with email marketing platforms and campaign management
• Understanding of customer segmentation and personalization strategies

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
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