**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

Position: Systems Administrator (Tier 2 Desktop Support)
Location: Springfield, VA (On-Site)
Clearance Required: TS/SCI with ability to obtain CI Poly
Citizenship: U.S. Citizenship Required

Make an Impact Every Day

Are you ready to do work that truly matters? As a Systems Administrator on our team, you won’t just support IT systems — you’ll help safeguard today and shape a smarter, more secure tomorrow.

We’re looking for a tech-savvy, problem-solving pro who’s passionate about IT support and thrives in a mission-focused environment. You’ll be joining a close-knit, high-performing team that supports intelligence operations at the heart of national security.

What You’ll Do

As a Tier 2 Desktop Support Technician, you’ll be the go-to resource for keeping our end-user technology running smoothly and efficiently. From setting up new systems to troubleshooting complex issues, your work will directly support the tools and technology our users rely on daily.

Day-to-day, you’ll:

Provide hands-on deskside support for a wide range of devices including workstations, laptops, tablets, printers, VoIP phones, and more
Handle installation, upgrades, reconfigurations, and disposal of IT equipment (IMACD)
Troubleshoot and resolve technical issues, escalating when needed to Tier 3 or external teams
Install and configure applications using scripted install packages
Track inventory and ensure accurate asset management of deployed software and devices
Support networked and local printers and peripherals
Assist users with IT system access and provide basic training as needed
Maintain documentation, SOPs, and knowledge articles for internal use
Use ServiceNow to track incidents, fulfill service requests, and document resolution steps
Continuously look for ways to streamline and improve support processes

What You Bring to the Team

Required:

Active TS/SCI clearance with the ability to obtain a CI Poly
At least 3 years of relevant IT support experience
Strong troubleshooting and customer service skills
Ability to lift and move hardware (monitors, PCs, printers, etc.) and walk between buildings on a large campus
Solid understanding and hands-on experience with:
- Windows 7/10, Citrix, SCCM, and SMS
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Thin/Thick Clients, VDI, printers, AV/VTC systems, and general end-user hardware
Experience using IT ticketing systems, preferably ServiceNow
Strong documentation, time management, and communication skills

Certifications:

Security+, A+, Network+, or equivalent DoD 8570.01M certification (required)
ITIL v3 Foundations (preferred)

Why Join Us?

Be part of a mission-driven team that values your input and expertise
Grow your skills in a secure, high-tech environment
Work on-site in a fast-paced, dynamic setting where your work has real-world impact

Additional Information

All your information will be kept confidential according to appropriate guidelines.
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $122k-132k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.