Logistics Operations Manager

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

 WHAT YOU’LL DO:

• Plans, coordinates & supervises the IT Logistics operations team(s) on the delivery of safety, service, accuracy and cost KPI’s.
• Be the point of contact within the service for troubleshooting, customer services issues, approvals, first-level escalations, HR activity
• Oversees exceptional performance levels on site across all areas of the operation including, but not restricted to, goods in, processing, inventory control, fulfilment, picking, imaging, dispatch and returns.
• Assist with cross functional management teams to provide the best possible service and cost to our customers.
• Assist with the delivery of IT Logistics Business Plans, KPI’s, values and people processes are delivered and embedded.
• Supports the IT Logistics teams to attract, acquire, retain and develop the necessary talent to continuously improve team performance and capability.
• Prepares reports or documentation to share with key stakeholders to help deliver great service at the best possible cost for the organization and our partners.
• Assists and deputise for the Operations Director with the operational relationships with all third-party partners across the operation, ensuring timely and effective communication with client stakeholders
• Plays a key part in developing best in class operations and share best practice internally
• Ensure all Dublin sites are visited once per week or as required. Maintain only the highest levels of tidiness, cleanliness and organization across all Logistics work areas
• Lead performance management initiatives for all teams & report into the Operations Director.
• Seek out waste reduction initiatives.
• Help create a positive and fun working environment.

 WHAT YOU NEED TO SUCCEED:

• 5+ years’ experience leading in challenging environment whilst delivering results.
• Background in Lean is beneficial
• Experience in IT Logistics & asset management would be beneficial
• Experience with manufacturing/production line experience would be beneficial
• Experience in leading teams in a fast pace at a high volume
• Management of a national/regional services with approximately 50-150 full-time associates
• Ability to understand and thrive in high volume work environment during extremely busy peak seasons.
• Excellent communication skills, both verbal and written.
• Must be proactive, data driven and a good anticipated planner.
• Experience managing as a vendor is highly desired.
• Hands-on strong problem-solving skills.
• Proficiency developing metrics planning (good working knowledge of spreadsheets)
• Degree qualified preferred but not essential

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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