On behalf of Tipalti, SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

Provide world-class service to our customers and ensure customer success post-sales.
Provide specialized support on both technical and product issues, and manage customer escalations.
Lead/coordinate actions to resolve customer issues while collaborating with other teams, including Customer Success, Product, and Engineering as required.
Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive the product roadmap.
Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

Requirements:

2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat, phone, and email.
Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
Relevant academic degree that demonstrates quantitative and analytical orientation. Finance, accounting, technical
Strong communication skills, including written, verbal, and listening.
Detail-oriented and well organized.
Always learning, has a growth mindset.
Strong creative thinking and problem-solving skills.
Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce

Advantages:

Experience with payment systems and/or working at a Fintech company.
Proven ability to read, debug, and understand HTML code, API calls, etc.
Experience with NetSuite / QuickBooks or other ERP systems, knowledge of accounting.

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

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