IT Specialist, Administrative

We are looking for a skilled and enthusiastic IT professional to perform primarily administrative tasks supporting the IT department in asset management, data management, and new-hire onboarding.

Responsibilities:

• Partner with Finance to facilitate and streamline IT equipment order and order fulfillment procedures.
• Help to maintain the IT catalog.
• Facilitate and fulfill asset-related requests following IT policy and practices.
• Perform logistical and administrative coordination regarding IT assets.
• Monitor the lost-and-found queue and resolve cases of lost-and-found equipment.
• Coordinate with Finance regarding IT charge classifications.
• Occasionally, image laptops for Clark’s use.
• Occasionally, participate in bi-monthly weekend maintenance window testing.
• Coordinate with manufacturers and vendors regarding catalog offerings, purchases, shipping, and other items as needed.
• Occasionally, make user guides for IT and non-IT audiences.
• Assist with new hire coordination and related procedures, including account and equipment provisioning and logistics.
• Perform new hire orientations.
• Adhere to IT policies and best practices and help others do the same.
• Remain online and responsive throughout working hours, and sometimes before or after hours as needed.
• Alert the larger IT team to any high-priority issues.

Basic Qualifications

• Experienced in IT Asset Operations and using ServiceNow for IT ticketing.
• Proficient with computer hardware, installed software, and SaaS, including Coupa.
• Committed to accuracy, integrity, and punctuality.
• Self-motivated, results-oriented, and accountable.
• Desires to provide outstanding customer service.
• Organized and able to plan and manage a project from start to finish.
• Documents work thoroughly. 
• Excellent communicator with strong interpersonal skills.
• Demonstrated ability to collaborate within teams.
• Desire to build a career in IT.
• Eager to be trained on company systems and best practices.
• Alignment to Clark Standards of Excellence: Self-Motivated, Results Oriented, Adaptable, Team Player, Accountable, Ethical, Innovative, Resilient, Builds Relationships, Builds People / Teams & Followership, Sets Direction & Executes.

Schedule: weekdays M-F in our McLean, VA office.