Intelligent. Dynamic. Resilient.

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.

Job Location: London, UK Hybrid

Job Title: IT Operations Engineer

Key Responsibilities:

Infrastructure & System Management:
- Deploy and manage endpoint security solutions, including application control and advanced threat protection systems.
- Administer and support the Microsoft 365 environment, including Entra ID, Exchange Online, and Teams. Manage enterprise applications, configure SSO/SAML integrations, and ensure secure identity and access management across services.
- Implement and maintain remote monitoring and management (RMM) tools.
- Support and maintain virtual desktop infrastructure (VDI) environments (e.g., Citrix, AWS, AVD, VMware Horizon).
- Manage and troubleshoot network and firewall changes to maintain optimal connectivity and security.
- Maintain and support Windows Server infrastructure, including Active Directory, DNS, and Group Policy. Ensure system reliability, security, and performance across on-premises and hybrid environments.
- Automate tasks using PowerShell.
Project & Migration Support:
- Assist with various IT-related projects, including security software rollouts, data migrations, and system integrations.
- Participate in efforts to streamline and rationalize IT workloads, including physical hardware relocations and resource optimization.
- Collaborate with security and other IT teams to investigate alerts and support cross-departmental initiatives.
Operational Support & Troubleshooting:
- Provide essential day-to-day end-user support, addressing IT issues and assisting users adapting to new systems and processes.
- Lead troubleshooting efforts for complex issues involving new software integrations, identifying root causes, and implementing solutions.
- Manage and prioritize IT support tickets, addressing backlogged items and ensuring timely resolution of incidents and service requests.
- Perform regular vulnerability remediation and break/fix tasks to maintain system health and stability.
- Manage IT processes for starters and leavers, including imaging and configuring laptops, setting up or revoking access, and ensuring all necessary equipment is issued or returned in line with company standards.
- Track and manage IT hardware and software assets throughout their lifecycle using asset management tools.
Documentation & Best Practices:
- Document IT procedures, configurations, and troubleshooting steps to enhance knowledge transfer and operational consistency.
- Stay current with emerging technologies and industry best practices to recommend continuous improvements to our IT environment.

Qualifications:

1-3 years of experience in IT operations, system administration, or a similar role.
Ability to obtain UK Government Security Clearance
Strong understanding of endpoint management, network infrastructure, and security principles.
Experience with various IT tools, including RMM platforms, endpoint detection and response (EDR) solutions, and identity management systems.
Proven ability to troubleshoot complex technical issues and provide timely resolutions.
Adaptability to new technologies and changing environments.
Curiosity and a drive to learn and improve.
Excellent communication skills, both written and verbal, with a focus on clear and helpful user interactions.
Ability to work independently and collaboratively.

A reasonable estimate of the base salary range for this role is:

£48,500.00-67,099.00 GBP

The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.

________________________________________________________________

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to HR@everfox.com

Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.

#LI-TC1