Business Support Manager

Business Support Manager

Full Time Permanent Role

Citywest Office

Key Responsibilities

• Managing and leading the business support team for the Allphar Supply Chain business which is responsible for ensuring that all client reporting and master data requirements are met.
• Review and examine how to redesign our current processes to enable maximum automation.
• Manage all reporting, pricing and KPI metrics, which ensures that the group is meeting their business reporting goals across over 100 blue chip multinational clients.
• Coordinate all principal reporting and IT interface management.
• Ensure adherence to metrics and service levels and drive corrective action as required.
• Review and implement where feasible alternative solutions for reporting and pricing management and be a catalyst for change to improve the customer experience.
• Analyze and understand the client and their business, including future direction, business direction.
• Develop a clear set of principal KPI’s to ensure market leading reporting and pricing capabilities are met.
• Manage and co-ordinate all ABC Billing models and ensure all information is correct for each client.
• Co-ordinate all data input for the Master Data team from a pricing and billing perspective.
• Co-ordinate all ‘New Account’ and ‘New Product’ set up through the Key Account Management team to ensure accuracy and consistency for all clients.
• Develop and maintain a strong relationship with client management to ensure the client is confident and satisfied with the service the group provides.

Experience required

• At least 2 years’ experience in Supply Chain as part of a business role (Preferable).
• Experience in a similar lead/people management position is favorable but not essential.
• Ability to analyze high volume of financial and nonfinancial data and clearly communicate the results to commercial team.
• Demonstrated negotiation and conflict resolution skills.
• Strong knowledge of SAP Business Warehouse/Business Intelligence (tools & process) is essential.
• Ability to multitask very effectively
• Knowledge of project management processes, principles, and techniques

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams.  Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working.  Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse.  This diversity fuels our business and culture. 

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

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