Senior Agent Vehicle Security Prevention (m/f/d)

Company Description

Job Description

We are looking for a proactive and detail-oriented Agent Vehicle Security Prevention (m/f/d) to strengthen our European Vehicle Security team at SIXT. In this role, you will take ownership of identifying, preventing, and responding to vehicle-related fraud and security risks. You will work cross-functionally with internal departments and collaborate with external partners to protect our fleet and ensure operational integrity across regions. If you have a strong sense of responsibility and sharp eye for potential risks, Join Team Orange!

YOUR ROLE AT SIXT

• You screen proactively review upcoming reservations flagged as high-risk before vehicle pick-up and take guided actions
• You identify high-risk rentals based on current fraud patterns, risk scoring and other indicators
• You detect and escalate overdue rentals with high-risk profiles based on scoring and behavioral indicators. Manage both internal and external fraud or overdue inquiries and initiate necessary follow-up
• You evaluate security-relevant cases and create case documentation for further processing by the Vehicle Security Specialists (national experts)
• You review various telematic alerts and assess them based on available information and rental data
• You investigate disassembly alerts and take appropriate action when vehicle manipulation is suspected

YOUR SKILLS MATTER

• Background Customer service experience or fraud experience
• Analytical Skills You have analytical skills and technical mindset (experience with different fraud systems is a plus)
• Organizational Skills Proactive and detail-oriented with the ability to spot patterns and anomalies
• Technical Skills Comfortable working with cross-functional data, dashboards and BI tools
• Decision-Making Skills You have strong analytical and decision-making skills, especially under time pressure
• Language Skills You have Fluent English Skills and/or additional languages (e.g., German, Spanish, or French) are an advantage

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!