Assistant Manager, Digital Production

About the Role

The Assistant Producer is a key contributor to the Online Operations team,
supporting the execution of promotional initiatives across the online channel. In this position, you’ll help deliver on-time, on-strategy promotional marketing content for the U.S. and bilingual Canada across web, e-mail, and SMS programs. You’ll own the quality assurance process for promotional marketing content across web and app, drive the tactical execution of SMS campaigns, and validate
promo code setup to ensure an accurate & seamless customer experience. This is a fast-paced position managing a large volume of executional tasks within a high-visibility channel, with flawless execution always top of mind.

What You'll Do

• Facilitate content approval for all SMS messaging. Coordinate build & deployment using a third-party platform.
• Responsible for quality assurance of site and app, including marketing content validation, linking validation, browser & device compatibility.
• Responsible for the quality assurance of promotional code setup for Old Navy US and Canada markets including setup, exclusion accuracy, combinability, and legal disclosures.
• Assists with setup of promo code inclusions & exclusions for the US & Canada markets.
• Executes sort creation for exclusion management.
• Creates build shells for e-mail deliverables, assists Associates in delivery of assets to our email vendor.
• Submits daily promotions in marketing messaging management tool.
• Tracks and expedites Canadian French translation with our translation management team.
• Manages content updates for Customer Service and legal landing pages as needed.
• Troubleshoots high priority content and promo code issues after-hours as needed.

Who You Are

• 1+ year of experience in e-commerce, online marketing, or project management.
• High degree of initiative and resourcefulness
• Exceptional detail-orientation, organization, and prioritization skills, with previous experience in traffic of project management a plus.
• An eagerness to learn how web content is created and deployed.
• Experience with prior exposure to content management systems.
• Bachelor’s Degree or equivalent.