Fundraising Business Process Analyst

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

About the Role:

We have a brand new opportunity for a permanent, full time, Fundraising Business Process Analyst to join our Fundraising Operations team based our of Blackburn, Melbourne with flexible/hybrid WFH arrangements.

This role is responsible for maintaining and enhancing the quality of Fundraising Donor Information within CRM (Blackbaud) and the review of input processes, ensuring validity of CRM Donor Information and therefore accuracy of Business (Fundraising) reporting and analytics within the Salvation Army’s Fundraising Department.

Key Responsibilities:

• Collaborate with stakeholders to identify opportunities to improve Donor Data Quality within CRM
• Support the development of structured processes from data ingestion to usage, empowering informed fundraising decisions
• Investigate data lineage to improve workflows and ensure efficient use of CRM information
• Implement bulk updates and system upgrades using tools like Brightvine Loader
• Create exception reports to identify and resolve data integrity issues, such as duplicates or inaccuracies

About You:

• Experience managing databases, especially CRM (Blackbaud)
• Skilled in Power BI, Power Query, SQL, and understanding database structures
• Proven experience in CRM administration and data management
• Knowledge of programming, reporting requirements, and the donor journey
• Strong proficiency in MS Office tools and a passion for data-driven solutions

Why Work For Us:

• Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
• Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

How to Apply:

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration