The Vendor Performance Manager plays a pivotal role in managing day-to-day supplier performance and driving long-term operational excellence across Maersk’s inland delivery network. The role focuses on managing strategic vendor relationships, ensuring compliance with Maersk standards, and supporting the delivery of business outcomes such as on-time performance, cost efficiency, data visibility, and digital integration. This is a key individual contributor role within the Vendor & Supplier Management stream, where emphasis is placed on subject matter expertise, cross-functional collaboration, and ownership of vendor related outcomes including sourcing, onboarding, performance tracking and compliance.

Vendor Performance & Compliance

Monitor service quality (e.g., On-Time Delivery, data exchange, digital visibility) across all modes and vendors
Drive compliance of vendors to Maersk standards including invoice control, digital integration, system use, and payment policies
Lead vendor onboarding processes, is my data OK ensuring alignment to global policies, local regulations, and operational systems
Address vendor non-compliance and take corrective actions in coordination with Procurement, Delivery, and Finance teams
Ensure vendor allocation aligns with product and procurement directives

Stakeholder Collaboration

Work closely with internal stakeholders (Procurement, CX, HSSE, Finance, Product) to ensure mutual obligations and expectations are met
Provide market insights and vendor feedback to improve sourcing strategy and supplier relationship management
Contribute to supplier audits and ensure vendor readiness for Maersk’s digital and operational transformation

Performance Metrics & Continuous Improvement

Track and report on vendor KPIs including NPS, SLA compliance, visibility adoption, data exchange standards, and payment timelines
Support development of business continuity plans and promote resilience across the supplier network
Contribute to performance management of the vendor operations team and collaborate with analysts to improve data-driven decision-making

Critical Competencies

Strong background in Vendor Management or Procurement Operations
High sense of urgency and ownership
Solid understanding of local market dynamics and logistics environment
Analytical and process-oriented mindset
Strong interpersonal and stakeholder management skills
Ability to operate in a matrixed organization with multiple internal and external dependencies
Business acumen and ability to convert operational challenges into opportunities

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Key Metrics

Supplier NPS
Vendor SLA & KPI Compliance
On-Time Delivery & Visibility Performance
Vendor Digitization Adoption
Vendor Payment Timeliness
Data Exchange & System Integration Compliance
Vendor Onboarding Completion
Cost-to-Serve Optimization