Tech Support Engineer

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Job Description

The Applications Engineer will work closely with our customers to provide technical support and assistance with product installation, configuration, and customization. They will also collaborate with our sales and engineering teams to contribute to the development of new products and features.

Responsibilities
Provide technical support and guidance to customers during the product installation and integration process.
Customize and configure products based on customer needs and preferences.
Collaborate with sales and engineering teams to identify and prioritize customer requirements and develop solutions in response to those requirements.
Conduct training sessions and workshops for customers to ensure they have a thorough understanding of product capabilities and features.
Document customer requirements and feedback to inform product development and testing activities.
Participate in sales demonstrations and trade shows to showcase product capabilities and answer technical questions.

Requirements
Bachelor's degree in Engineering or a related field.
0-1 years of experience
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Willingness to travel up to 50% of the time.

Additional Job Details

Technical – T1

Organizational Impact
• Works to achieve operational, functional, and/or business targets within job area with indirect impact on departmental or job family results, using basic technical principles
• Entry-level technical contributor; follows standard processes and works under supervision
• Failure to achieve results typically requires allocation of additional resources and may result in additional financial expense
• Work is defined by others within smaller, less complex projects/assignments and generally more limited in scope
Communication & Influence
• Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement
Innovation & Complexity
• May be responsible for contributing to recommended enhancements in technical/business systems and processes to solve problems or improve effectiveness within job area
• Problems are routine, drawing from standard procedures and basic analysis, but may require interpretation or deviation from standard procedures
Leadership & Talent Management
• N/A – Jobs at this level are focused on self-development
Knowledge & Experience
• Requires understanding of basic context of technical and business environment, typically obtained through advanced education; may have limited to no experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.