Business / Delivery Lead – GenAI & Marketing Transformation

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it’s why we’re here. We’re driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. 

Joining us means becoming part of a Consulting team that’s at the top of its game and growing. Working with the best people and technology in the market, you’ll tackle meaningful projects that transform the future for high-profile local and international clients. And you’ll do it as part of a people-first culture that’s supportive, collaborative and, above all, welcoming.

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🛠 Role Purpose

Drive the commercial expansion of our GenAI and marketing transformation capability. You’ll lead client delivery, manage business operations, and support the go-to-market effort, ensuring Deloitte builds scalable, effective marketing automation solutions that deliver real business outcomes.
 

🏆 Key Responsibilities

• Lead end-to-end delivery of marketing automation and transformation engagements
• Work closely with clients to shape opportunity definitions, execution plans, and commercial models
• Oversee project teams, ensuring high-quality, on-time, commercial-grade outputs
• Support cross-functional workstream integration, including GenAI, strategy, and Labs demos
• Track engagement KPIs—revenue, client satisfaction, reuse of assets, profitability
• Act as a proxy for Graham and Deloitte leadership in client forums
• Help design future offerings and support pitch/proposal evolution
   

🔍 Experience & Skills

• Experience as a Senior Manager or equivalent in MarTech/Marketing Transformation delivery
• Comfortable balancing commercial KPIs (pricing, margins) with client and team delivery
• Strong stakeholder management capability—executive-level interfaces
• Operational efficiency focus—propose and implement delivery improvements
• Ability to coordinate technical, design, and copy teams in integrated delivery
• Excellent communication and commercial storytelling skills

🎯 What Success Looks Like

• Smooth delivery of 2+ marketing transformation engagements
• High client satisfaction scores (>4/5)
• Replicable assets built and reused across engagements
• Positive profitability and margin contribution
• Strengthened our reputation as intelligent, scaled, and commercial
   

👥 Collaboration & Reporting

Collaborates closely with the GenAI Strategist, Labs Lead, technical teams, and Deloitte Digital leadership.

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.​

What we offer

Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others.

Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.