Residency Program Coordinator-Family Medicine

JOB SUMMARY: 

The Residency Program Coordinator is responsible for the day-to-day coordination of MAHEC Residency and Fellowship Programs. The Program Coordinator provides knowledge and expertise to support the Program Director and Program Administrator in the management of all resident educational and professional experiences and to program accreditation and sustainability.  

SPECIFIC RESPONSIBILITIES: 

• Works closely with the Residency Program Administrator to understand and enforce the Graduate Medical Education (ACGME, CODA, ASHP) requirements for institutional, core, and program requirements.  

• Tracks, reports, and ensures compliance with licensing with the North Carolina Medical Board and Drug Enforcement Administration.   

• Maintains proficiency in and use of residency management software, New Innovations, Med Scheduler, RedCap and Smartsheet. 

• Maintains compliance threshold with evaluations for Residents and Faculty.  

• Enters Resident schedules for the academic year into New Innovations. 

• Maintains accuracy of scheduling, rotations and curriculum within New Innovations.  

• Manages weekly didactics curriculum for the academic year based on ACGME requirements and residents’ needs. Organizes Procedures and Simulation center activities.  

• Maintains evaluations and surveys to assess residents’ educational needs. Tracks didactics attendance to ensure compliance 

• Manages residents compliance in program-specific training courses and follow-up review sessions. 

• Confirms procedure logger numbers, ensuring resident accreditation compliance.  

• Schedules, attends, and reports on programmatic accreditation meetings. 

• Track and manage Clinical Work hours as required by program. 

• Participate in annual recruitment season.  

• Plan and manage annual resident orientation.  

• Collaborate and assist with annual resident graduation.  

• Process Resident reimbursement in Workday.  

• Maintain, distribute, and track progress of onboarding and advancement checklists. 

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Residency Program Coordinator may perform. 

KEY COMPETENCIES: 

• Communication Skills  

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. 

• Decision Making 

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. 

• HealthCare Knowledge 

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. 

• Interpersonal Skills  

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. 

• Organizational Values 

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. 

• Problem Solving  

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. 

SPECIFIED SKILLS 

COMPUTER 

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. 

FOREIGN LANGUAGE 

• Not Applicable. 

OTHER 

• Demonstrates high level of confidentiality and discretion required to manage variety of medical, fiscal and personal information. 

PHYSICAL DEMANDS 

• Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) 

• Occasional (0 - 33% of Workday)  

SUPERVISORY RESPONSIBILITIES: 

• Not Applicable. 

EDUCATION AND EXPERIENCE 

MINIMUM QUALIFICATIONS: 

• Any combination of training and experience equivalent to aan bachelor’s degree in office administration, business, healthcare management, education, or other related degree and two years of work experience in a residency program, academic setting, health care organization, or office environment.   

PREFERRED QUALIFICATIONS: 

• Knowledge or experience with ACGME, ABFM, and other accrediting and regulatory bodies that affect resident education and training is a plus.   

• Familiarity with medical anatomy and terminology. 

REQUIRED LICENSES: 

• Not Applicable. 

SCHEDULE: 

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. 

POSITION COMPENSATION:

$21.35, full time + full benefits available

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.