Senior Delay Attribution Manager

Senior Delay Attribution Manager 

Arriva Rail London 

Southwark, London/ Hybrid 

Closing Date: 24th July 2025 

Arriva Rail London is an industry leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group. 

Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry! 

Are you a forensic investigator at heart with uncompromising standards for accuracy? Do you thrive on protecting commercial interests through meticulous analysis? 

Our Performance Team is seeking an exceptional Senior Delay Attribution Manager to become our subject matter expert and owner of performance data quality. This is a commercially critical role that directly protects Arriva Rail London's financial position through expert dispute resolution and forensic attribution analysis. 

Key Responsibilities:  

• You will be responsible for owning and governing ARL’s end-to-end delay attribution process, acting as the subject matter expert for all related activity. 

• You will lead daily Level 2 dispute resolution conversations with Network Rail, protecting ARL’s commercial position within performance regimes. 

• This individual will need to conduct high-quality, forensic reviews to ensure every attribution decision aligns with strict internal standards and contractual frameworks. 

• You will be expected to identify and deliver systematic improvements through root cause analysis that reflects a deep understanding of both operational realities and commercial impacts. 

• You will deputise for the Performance Data, Reporting, and Commercial Manager as needed, contributing to strategic decision-making and high-level stakeholder relationships. 

• You will be responsible for leading daily operational dispute calls with Network Rail. Managing all Level 2 correspondence with clarity, accuracy, and professionalism 

• You will oversee and provide quality assurance on Level 1 attributions, while coaching and supporting teams to ensure consistency and excellence. 

• You will play a critical role in supporting Contingency Plan Relief (CPR) processes, with a focus on ensuring data quality and integrity. 

• You will be responsible for preparing well-structured, persuasive written arguments to uphold ARL’s commercial interests in formal disputes and correspondence. 

• You will champion a culture of performance excellence across ARL through expert coaching, capability-building, and continuous improvement. 

What you’ll bring:  

• A proactive, self-starting mindset with strong personal accountability, able to identify what needs doing, ask the right questions, and take ownership of tasks that support contractual and commercial outcomes 

• Exceptional attention to detail with a forensic approach to analysis, confident in questioning inconsistencies, closing information gaps, and driving root cause investigations 

• Deep commercial and operational understanding of Schedule 7, DAPR, and railway performance regimes, with proven experience in delay attribution and dispute resolution at both Level 1 and Level 2 

• Strong communication skills, capable of constructing persuasive written arguments, presenting complex issues clearly, and influencing stakeholders at all levels 

• High digital fluency, including advanced Excel skills and hands-on experience with TRUST, KESTREL, TMIS, and fluently working with large datasets 

• You will exercise, professional integrity and sound judgement, applying rules impartially, owning genuine delays, and confidently defending ARL’s position where appropriate 

• Relevant experience in rail or transport performance roles, with minimum qualifications including GCSEs (or equivalent) in English and Maths 

Our benefits include: 

• Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annun 

• Discounts on European rail services after 1 year of service for you and a nominated person 

• Free travel on Arriva branded rail services around the country for you and a nominated person 

• 75% discount on off season tickets and leisure fairs on other train operating companies around the country for you and a nominated person. 

• Arriva Village - web based discounts on various products/services on the high street 

• Employee Assistance Programme - 24hr helpline, covering a multitude of subjects 

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success... 

If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.