About Family First

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

The Director of Operations is responsible for overseeing and coordinating all administrative and financial functions for their assigned branch office. This role includes driving business development, managing relationships with referral sources, and ensuring satisfaction among patients, families, and nursing staff while addressing higher-level needs. The Director is responsible for managing office budgets and goals, fostering office growth, and providing team leadership. This position is crucial to the team and organization's success. The Director of Operations plays an essential role in their team’s ongoing development offering guidance, oversight, and performance management to ensure proficiency in their roles.

Family First Homecare team members represent the organization and its services in a competent, professional and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules and regulations.

KEY RESPONSIBILITIES

Oversees all office operations and directly manages the operations team.

Ensures the office sales strategy is well-organized and implemented effectively.

Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services.

Comply with applicable laws and regulations.

Undertake fiscal planning by budgeting and managing operations in accordance with established fiscal parameters.

Implement governing body directives and ensure the implementation of organizational policies and procedures, as well as the development and implementation of appropriate service policies.

Implement governing body directives and organizational policies and procedures.

Recruit, employ, develop, and retain qualified personnel to maintain appropriate staffing levels.

Establish and maintain effective channels of communication.

Ensure adequate staff education, training, and evaluation.

Direct and monitor organizational Performance Improvement activities.

Assure that skilled nursing and other services furnished are under the supervision and direction of a physician or a Registered Nurse where appropriate.

Assure appropriate staff supervision during all operating hours.

Represent the organization to other groups, agencies, and the general public using accurate public information materials

Assure the development and qualifications of professional services and the assignment of personnel.

Completes performance evaluations on subordinate staff in accordance with Agency policy.

Monitor accounts receivable and collections.

Appoint a similarly qualified alternate to be available at all times during operating hours in the absence of the Administrator.

Inform the governing body, staff, and professional advisory group of current organizational, community, and industry trends.

Serves as the agency’s Disaster Coordinator and is in charge as the Safety Liaison during an emergency as required in 408.821(1), F.S.

Acts as corporate compliance officer and assumes responsibilities described in the agency corporate compliance plan.

Acts as the HIPAA Privacy Officer

Participates in FFHC Quality Assurance, Performance Improvement program (QAPI) as requested

Attends and/or completes all mandatory training/ in-services as assigned

Submits required personnel file documentation in a timely manner

Adheres to FFHC compliance and ethics expectations

Maintains patient and family confidentiality

Maintains professional, supportive, and responsive interpersonal communication skills

Performs other duties as assigned

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

High School Diploma required

Two years of healthcare related experience and the education, knowledge, and ability to effectively direct the program.

Demonstrated experience in team leadership and management, fostering a collaborative and high-performing work environment.

Cleared background screening

Valid Driver’s License with Proof of Insurance

Experience in maintaining high standards of customer service and addressing patient and family needs effectively.

Excellent verbal and written communication skills

PREFERRED

Associate’s degree

Forward thinker with the ability to be creative and “think outside the box”

Excellent organization, problem-solving, decision-making, presentation, and communication skills

Experience in a healthcare setting, particularly in home care or related fields, is highly valuable.

Experience overseeing performance management processes, including staff evaluations and development.

Ability to manage multiple projects and initiatives simultaneously, ensuring timely completion and quality outcomes.

STATE SPECIFIC REQUIREMENTS:

Florida:

Illinois:

N/A

IOWA

N/A

Pennsylvania:

Additional Background Screening: Child Abuse, and FBI check.

Must complete TB screening with 2 step PPD, or 1 step PPD with proof of 2 step PPD administration within the last year.

South Dakota

N/A

Texas:

N/A

WORKING CONDITIONS/EQUIPMENT USE

Position is stressful in terms of meeting deadlines.

It is primarily a desk job which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication.

It requires minimal lifting of office records and printouts.

Travel may be required by car or airplane to local, out-of-town, or state seminars, conferences or meetings.

Must be able to use a PC, calculator, multi-line telephone, and other office equipment.

PAY PHILOSOPHY:

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role.

KEY DETAILS:

**This position requires the employee to work in the office Monday through Friday during core business hours.** Core business typically fall between 8:00 am to 5:00 pm with some flexibility with start and end times.

We value your hard work, integrity and commitment to providing the highest quality care to our patients and the communities we serve. We put people first by offering you benefits that support your life and well-being. Below you will find a snapshot of the benefits that you enjoy as part of your role:

Private Health Care Plans: (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution
Voluntary Benefits: (Accident Insurance, Critical Illness, Hospital Insurance, Additional Voluntary Life Insurance, Long-Term and Short-Term Disability)
401(k) Retirement Plan and Company Matching Contributions
Paid Time Off (PTO)
Paid Holidays
Employee Assistance Program (EAP) for Employee and Family
Weekly pay with direct deposit
myFlexPay – Payroll card allowing you to have your wages deposited directly on to your card
W2 employee
Professional development with a rapidly growing organization
Opportunities for promotions and upward mobility
Employee Referral Bonus Program
*Eligibility requirements apply.

JOB DESCRIPTION DISCLAIMER:

This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice.

Family First Homecare is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

#UPint

Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.