HR Administrator

About Us:

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Function Overview:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

​

Role Overview

• Provide HR Administration support to Planet Payments
• Deliver high quality customer service for queries
• Deliver high quality transactional processing – including Workday
• Manage escalations for queries that cannot be resolved
• Manage employee life-cycle from hire to retire from HR admin perspective
• Fluency in German, Portuguese, French or Spanish preferred

What you will do

• Administer and manage monthly payroll data from HR admin perspective – submission to payroll department
• Administer and manage onboarding & contract processes
• Receive and respond to employee queries – e-mail, teams, live chat, telephone
• Triage and route referrals and escalations to correct to appropriate internal and external stakeholder and track and manage response
• Delivery of transactional and high volume HR processes and services – HR Administration
• Delivery of administrative and transactional Workday processes
• Delivery of Workday transactional operations support – responding to customer queries, guiding customers through self service when required,
• Regularly update documentation when required (processes, operating procedures, FAQ, guidance, training documentation)
• Support continuous improvement activities and HR programmes as and when required
• Responsible for supporting maintenance of documentation and knowledge materials (processes, operating procedures, FAQ, guidance, training documentation)

​

Who you are

Experience of providing HR Helpdesk support, processing HR Administration transactions, working with Workday and experience of set up of HR Shared Service Ops.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.

​

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.