The Life & Health Insurance Account Manager represents Bell Insurance in a professional and courteous manner, providing prompt, efficient and accurate services to our Life & Health customers, agents and insurance carriers with established policies and procedures.

Responsibilities

Account Management & Client Service:

Maintain and update Life & Health insurance policy information with precision, ensuring compliance with agency and carrier standards.
Assist the advisor in educating clients on health plan options, including ACA-compliant policies, short-term health plans, Medicare supplements, and employer-sponsored plans.
Build strong, trust-based relationships with clients, producers, and carriers, ensuring a seamless client experience.

Policy Administration & Servicing:

Assist with policy enrollment, renewal, and claims navigation.
Conduct annual reviews of life and health policies, making recommendations to advisors for updates on existing client policies.

Compliance & Process Excellence:

Ensure adherence to company policies, industry regulations, and best practices.
Maintain up-to-date knowledge of ACA, HIPAA, COBRA, and Medicare regulations.
Leverage agency systems and technology to streamline workflows and enhance client servicing efficiency.
Ensure all enrollment and disclosure processes meet Department of Insurance and federal standards (e.g., CMS marketing guidelines for Medicare Advantage plans).

Bell Bank Culture, Policy and Accountability Standards:

Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.

Education, Experience, and Other Expectations

Bachelor’s degree in business, finance, or related field; or equivalent experience.
Minimum 2 years’ experience in Life & Health insurance account management, client services, or benefits administration.
Active state Life & Health Insurance License required (or must be obtained within 90 days of employment).
Experience handling renewals, policy changes, claims support, and enrollments preferred.

Skills and Knowledge

Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with agency management systems (Applied Epic, AMS360, Vertafore).
Familiarity with compliance requirements (HIPPA, ACA, COBRA, state insurance regulations) preferred.
Excellent verbal and written communication skills, with the ability to explain complex insurance concepts clearly.
Customer service focus presenting a positive, professional image.
Ability to handle multiple tasks, set priorities and remain poised under pressure.