Level II MSP Technician

Summary:We are seeking a diligent and experienced Level 2 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required.     Responsibilities:    Helpdesk Support  

• Frontline support taking helpdesk calls and remotely troubleshooting. 
• Diagnose and resolve hardware, software, and network problems across diverse environments, both remotely and on-site. 
• Configure laptops/desktops, desk phones, create user accounts in Active Directory, Microsoft 365, and Google Workspace for new user onboarding and complete steps needed for offboarding. 
• Provide onsite support, as needed, to resolve incidents that cannot be resolved remotely. 

Infrastructure & Systems Management 

• Deploy, monitor, and maintain server environments, including virtualized systems and cloud-based infrastructure. 
• Assist in deploying and diagnosing VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches. 
• Troubleshoot and support VoIP systems, including diagnosing call quality issues, resolving connectivity problems, and coordinating with vendors to ensure reliable voice communication services. 

Project Execution & Service Delivery 

• Support IT project planning and execution, including infrastructure upgrades, system migrations, email migrations, and network deployments. 

Team Development & Support 

• Provide mentorship and training to entry-level technicians, fostering a collaborative and growth-oriented team environment. 
• Participate in after-hours support as needed to maintain service continuity. 

 Required Qualification and Skills: 

• 2–3 years in MSP or equivalent IT service desk roles. 
• Hands-on experience with Windows (10/11) and server OS (Windows Server 2016–2022), Active Directory, Microsoft 365, Exchange, basic networking, and hardware troubleshooting. 
• Advanced knowledge and experience troubleshooting M365 (Outlook, SharePoint, Teams, Exchange, Excel, OneDrive) 
• Familiarity with RMM/PSA tools for monitoring and ticket management. 
• Experience in client communication and user-facing support. 
• Proficiency in OS deployment, patch management, malware removal, and event log analysis. 
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup. 
• Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite). 

 Preferred Additional Qualifications:  

• Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified 
• Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.     
• Advanced VoIP Administration: Experience provisioning VoIP solutions, designing and implementing call flows, managing SIP configurations.  
   

Work Environment: This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously.    Benefits:  

• Competitive salary and performance-based bonuses  
• Comprehensive health, dental, and vision insurance  
• Retirement savings plan with company match  
• Paid time off and holidays  
• Professional development and certification reimbursement  
• Opportunities for career advancement  

Flexible work from home options available.

Compensation: $45,000.00 - $65,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.