Platform Lead Customer Experience

Build and maintain the future customer facing platforms for NZ Transport Agency Waka Kotahi (NZTA)! 

Collaborate with other technical leaders to advance digital enablement 

Wellington, Auckland or Palmerston North based  

Te Whiwhinga mahi | The opportunity 

Be a part of a high performing Digital team by creating, delivering and maintaining technology platforms that are secure, fit for purpose and enables future growth. 

As a Platform Lead you are responsible for the delivery of the technical roadmap of your platform and its capabilities.  You will use a combination of technical expertise, strong leadership, and strategic thinking to ensure the platform’s reliability, scalability, and performance. 

We are looking for a Platform Lead Customer Experience to join our Regulatory, Customer & Corporate Domain.   You will be responsible for the platforms that deliver self-service experiences for our customers, including the NZTA App, UX/UI delivery framework, our web apps and websites, online forms and our enterprise customer communications platform.  

• Use your strong leadership skills to champion Te Aukaha, Digital’s key priorities around maintaining production and improving security while championing our Agile ways of working by leading and supporting cross functional teams. 
• You will be accountable for ensuring that the platform aligns to our Digital Strategy and Enterprise Architecture whilst contributing and adhering to agreed technical patterns and best practices.  
• You will also be accountable for maintaining and improving the platform.  
• You will have the ability to assess relevant market trends and evaluate opportunities, while engaging with the business, strategic partners, the industry and other government bodies, to propose long-term technical direction regarding their platform across NZTA. 

You will find out more about the role here Position Description

We are seeking to appoint at a salary between $188,127 and $240,384 of band commensurate to skills and experience. 

Ko koe tēnei | About you   ` 

 To be successful in this role

• you will have significant experience in delivering common capabilities, with a platform mindset, in a complex hybrid cloud, with a large organisation  Including ability to make decisions and sound recommendations using critical analysis, and comprehensive communication skills. 
• You will have a background in technical leadership of customer facing technology, including mobile apps, web apps and an understanding of common integration patterns. 
• Significant experience driving adoption and scalability of digital platforms, including delivery and ownership of its roadmap. 
• Significant experience as a Platform Lead or in similar technical leadership roles, including alignment of business requirements through to delivered outcomes. 
• Experience of integrating with, and delivering, complex Managed Services solutions in an often, multi-vendor, multi-cloud, environment, whilst delivering at pace using Agile methodologies. 
• Sound understanding of architectural principles, practices, and processes as applied in the delivery of our platforms. 
• Strong technical knowledge and experience in a cross-functional team 
• Experience in a wide range of delivery methods including Agile 

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector. 

Mō mātou |About Us 

Te Aukaha | Digital strengthens NZTA through supporting our people and delivering future-focussed solutions. We enable digital change and provide quality data, information and security services. 

The Regulatory, Customer and Corporate Domain strengthens Te Aukaha | Digital by delivering robust and future ready technology and ensuring our stakeholders are seamlessly connected.  

Ka whiwhi koe i te aha | What you will get in return 

You will have the opportunity to join a high-performing team within our Regulatory, Customer and Corporate Domain and work with other high-performing teams across our Digital Group and in NZTA, to  benefit  New Zealand. 

• Competitive salary and benefits package. 
• Flexible working arrangements, including [remote/hybrid options - role dependant]. 
• Along with our other benefits we also have 5 weeks annual leave and an Income Protection and Critical illness Insurance scheme available for all permanent employees.  

This role is integral to ensuring that our core capabilities are best met to serve NZTA in an efficient and coherent manner, within time constraints, and to budget. 

If this sounds like you with a strong technical background alongside excellent stakeholder management, problem solving skills and experience in implementing enterprise level solutions then we look forward to seeing your application! 

Me pēhea te tuku tono | How to apply:  

Please click apply to upload your CV and cover letter detailing your suitability for the role. 

Rā Katinga | Applications Close:

21 August 2025

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.