About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Our Company:

Constellation Software (Dealer Group) is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry specific software businesses which provide specialized, mission-critical software solutions that address the particular needs of our customers.

Our businesses continuously develop innovative solutions that enable our customers to achieve their objectives. With over 125,000 customers in over 100 countries and a proven track record of solid growth, we’re establishing a broad portfolio of software businesses to provide our customers and shareholders with exceptional returns.

Company Profile: https://www.csisoftware.com/

About the Role

As Senior Salesforce Administrator, you’ll play a vital role with the Dealer group. We are looking for a proactive individual who can help us manage, maintain, improve and enhance our Salesforce platform by gathering requirements and feedback, designing the best scalable solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support cases, training, and designing solutions with user and customer satisfaction as a priority.

We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be comfortable liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact.

Responsibilities

Master Data Management & Governance: Our Salesforce instance encompasses several different businesses. It’s essential to understand, manage, measure, and seek to improve data accuracy and cleanliness.

All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

Salesforce configuration changes, including (but not limited to) flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom objects, APIs, mobile administration, dashboards, and reports

Understanding of basic triggers/code knowledge

Sandbox environment management

DevOps/release management experience

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

Identify unused or underutilized platform features that create value

Create a platform/stance roadmap and define priorities, liaising with stakeholders

Own the communication of any platform changes to end users, customers and stakeholders

Data management to improve Salesforce data quality, implementing rules and automation as needed

Proactive system maintenance, including security reviews, release updates, health check, and Optimizer

User support case optimization

Monitor and improve user adoption

New user and ongoing user training

Technical documentation

Management & improvement of customized objects (timer) integrated applications, and third-party integrations, including (e.g., Pardot, Quosal, CloudCoach, Surveys, NPS, etc.)

Interest in understanding Salesforce Einstein and using it to streamline processes

Qualifications and Background

Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience with (Sales Cloud, Service Cloud, and Experience Cloud)

Certified Salesforce Administrator

Other Salesforce on going and current certifications.

Bachelor’s/Postgraduate degree or professional qualification

Knowledge, Skills, and Abilities in Salesforce integrations

A proactive attitude to continuous improvement and platform utilization/ enhancements

Designing scalable, best-practice based solutions

Excellent relationship-building skills

Ability to liaise with stakeholders at all levels

Translating requirements into technical solutions with measurements of success

Deep experience in change management and governance

Training end users and key stakeholders

Technical documentation

Available and responsive to questions

Experience implementing Salesforce configuration changes

DevOps/release management experience

Understands basic triggers/code knowledge

Demonstrates continued personal/professional development

Is active in the Salesforce community

Proficient in English

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.