Underwriter

Are you an analytical thinker with a passion for customer service? Join our dynamic team at Plymouth Rock as an Underwriting Specialist. In this role, you'll be responsible for reviewing and evaluating Homeowners' new business applications, renewals, endorsements, and inspections to ensure they meet our underwriting guidelines. Using your independent judgment and within company policies, you will make crucial underwriting decisions. Additionally, you'll provide valuable support and direction to agencies, enhancing their growth and profit objectives while maintaining a strong emphasis on customer service, agency underwriting, and relationship building to support our corporate goals.

Key Responsibilities

• Customer and Agent Communication: Engage with customers and agents via email and phone regarding policy inquiries, quality of business, or service-related issues.
• Department Support: Assist with incoming department calls and provide top-tier customer service.
• Policy Research and Decisions: Conduct research to make informed coverage decisions and policy changes according to established guidelines.
• Product Knowledge: Develop and maintain comprehensive knowledge of homeowners' products across multiple states.
• Data Management: Perform data entry of basic policy data and troubleshoot policy systems to issue renewal and endorsement transactions.

Qualifications

• Adaptability: Ability to thrive and maintain positivity in a changing environment.
• Interpersonal Skills: Above-average interpersonal, listening, communication, and organizational skills.
• Analytical Skills: Excellent analytical and problem-solving abilities.
• Technical Proficiency: Strong computer and data entry skills with keen attention to detail.
• Resilience: Flexibility and ability to work effectively under pressure.
• Motivation: High energy and motivation to follow up and take ownership of tasks.
• Industry Knowledge: In-depth knowledge of the Homeowners contract and coverages is required.
• Required: A four-year college degree.

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

 

About the Company

 

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

 

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