Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Advisor, Systems Engineering

What does a successful Site Reliability Engineer (SRE) Expert do at Fiserv?

The Site reliability engineer blends the principles of software engineering with the discipline of operations to create high-performing and reliable software systems. They are tasked with designing and implementing tools, processes, and systems to improve the reliability, scalability, and performance of large-scale applications and services.

What will you do:

Automation and reduce toils – Create sustainable systems and services through automation. Automate operational mundane jobs, health checks, release and deployments. Measure and optimize system performance and innovate for continuous improvement
Observability - Run the production environment by monitoring availability and taking a holistic view of system health. Use monitoring systems for alerting and dashboards
Process reengineering – Mapping the business process / customer journey maps to find reliability gaps. Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding.
Development Operations partnership - Participate in system design consulting, platform management, and capacity planning.
Documentation – Drive operations teams on documentation SOP’s, Configurations and infrastructure maps, knowledge articles, known errors resolution, etc
Chaos engineering and Testing – Design Chaos engineering plans and test all applications components and Infrastructure. Document the plans to address the gaps
KPI’s and Error budget – Measure the availability and downtime along with error budgets and develop strategies to maximize availability.

What you will need to have:

Bachelor’s degree in computer science or related technical field and/or 7+ years of relevant work experience
12+ years of relevant work experience in Site reliability engineering (SRE) in Fintech / product organization.
10+ years of experience in automation of toils working with Python or Java, Ansible, Powershell, etc
10+ years of experience in Observability and monitoring tools working with Dynatrace, Splunk, Moogsoft, Grafana, etc
Experience in managing CI/CD pipelines and automation (GITLAB, Harness, Nexus, Terraform, SonarQube, etc)
Experience in SDLC including associated deployment methodologies, Onboarding, QA processes, and performance tuning efforts and Source Code Management with GitLab/Github.
Strong problem-solving skills and critical thinking to analyze root causes, implement solutions, and prevent future disruptions proactively. Effective communication is also the key for SREs to collaborate with cross-functional teams, share knowledge, and address incidents promptly.
Experience interacting with customers to analyze, validate, specify, verify, document and manage solution requirements.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.