Marketplace Associate, Consignment

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description:

As a Marketplace Associate, you will be focused on assisting our community of Closet Partners and Consignors with their inquiries related to the Sell for Others program. This role will work closely with the core consignment team to develop this emerging support area, while ensuring we meet SLAs for our community. 

The ideal Associate...

• is agile and has the ability to learn new skill sets quickly

• obsesses over providing a great customer experience

• exercises strong decision making and problem-solving skills

• showcases initiative and excellent time management 

Responsibilities:

• Respond to user support requests related to consignment accurately and rapidly through email

• Investigate all aspects of an account or consignment request to assist in determining a resolution

• Provides real time assistance for consignment bag issues during business hours

• Engage with Poshmark users in a friendly, helpful, and patient manner via email

• Identify and escalate edge cases to appropriate stakeholders

• Become an advocate for our community by understanding their pain points and needs

• Identify areas of opportunity for consignment education and messaging to deflect support inquiries

• Contribute to cross functional collaboration to ensure internal support teams are kept updated on processes and policies

• Help with side projects and administrative support as needed

• May be required to work on holidays or weekends 

3-Month Accomplishments:

• Become a subject matter expert for the consignment beta program

• Independently process and/or triage consignment support requests

• Provide guidance and resolutions based on guidelines and policies

• Maintain consistent daily metrics for incoming cases

Requirements:

• Bachelor’s degree or equivalent experience

• 3+ years of customer service experience preferred, experience working at a fast paced start-up is a plus

• Excellent verbal and written communication skills

• Exercise extreme attention to detail; is accurate, organized and productive

• A positive attitude with the ability to turn a negative into a positive

• Believes that helping users is crucial to the growth and success of the company

• Experience using Slack and Salesforce Service Cloud is a plus

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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