Working at Freudenberg: We will wow your world!

Responsibilities:

• ​Develop and improve Systems and Processes: Improve and maintain the Quality & HSE Management System and processes, ensuring alignment with global standards and customer needs

• Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis

• Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement

• Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts

• Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively

• Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction 

• Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits

• Engages in Corporate Quality and HSE Initiatives: Actively participates in scheduled Quality & HSE meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines

• Delivers Comprehensive Quality & HSE Training: Ensures the delivery of required Quality & HSE training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement

Qualifications:

Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. 

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg FST GmbH