The Auto Claim Manager is responsible for overseeing the entire auto claims process, ensuring timely and accurate handling of customer claims while leading a team of claims adjusters.

Job Responsibilities:

Ensuring the delivery of timely and efficient service through the daily supervision of several examiners

Providing technical guidance to staff on claim investigation, reserving evaluation and resolution of claims

Reviewing individual adjuster work product and performance

Providing individual adjuster coaching and career development direction

Delivering timely performance management feedback and reviews to claims staff

Effectively control the use, work product and expenses of outside vendors

Develop and maintain strong business relationships with internal and external customers

Actively participate in committees and task force projects

Knowledge, Skills and Abilities:

High level of expertise in all aspects of claims adjusting
Extensive knowledge of contracts, investigation techniques, legal requirements, and regulations
Ability to work effectively with a wide variety of people
An aptitude for evaluating, analyzing, and interpreting information
Excellent verbal and written communication skills
An ability to work well in teams
Innovative thinker with ability to multi-task
Strong leadership skills and abilities

Education and Experience:

Bachelor’s degree or equivalent experience
Minimum 5 years of insurance claims experience
3-5 years of leadership experience

Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

Company Benefits Highlights:

At Chubb, we foster a collaborative in-office environment with the flexibility to support our employees' needs. Our comprehensive benefits package includes:

Competitive compensation and performance-based bonuses
Medical, dental, and vision coverage starting on your first day of employment
Generous paid time off (PTO)
10 paid holidays each year
Up to 9% 401(k) contribution from Chubb
Tuition reimbursement to support your ongoing education
Stock options for eligible employees

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.