Banquet Supervisor

Position Summary

The employee in this position is responsible for providing superior service to both internal and external guests.  

Accountable for administration, production, and operation of the hotel banquet department. 

Job Duties And Responsibilities

(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.  

Other reasonable duties may be assigned.) 

• Responsible for maintaining a clean, safe, fun, and friendly environment for guests and employees.
• Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. 
• Responsible for preparing and sending out proposals and contracts, and assist with menu selection with great attention to detail. 
• Upsell banquet and menu items to maximize revenues while providing increased value and an exceptional experience to our guests. 
• Prospect new business by conducting quality outside calls and networking including attending external events. 
• Remain in constant, consistent, and timely contact with all customers and prospective customers. 
• Responsible for all Banquet functions, coordinating service, cost controls, inventories, and expenses. 
• Selects, develops and evaluates Banquet staff. 
• Review Banquet activities and promotions with Food and Beverage Manager.
• Works with the Food and Beverage department to perform various duties as assigned, including assisting the restaurants ensuring guest service and satisfaction.   
• Ensure the safety and security of guests and employees. Manage programs and processes to control and reduce loss time injuries.
• Assist guests with all reasonable requests
• Other duties as assigned.
• Completes all required training within designated time frames. 
• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.
• Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests.