UX Researcher | Onsite| Virginia

Key Responsibilities: 

Plan, design, and conduct qualitative and quantitative user research to support the development of web-based products and features. 

Collaborate with product managers, designers, developers, and other stakeholders to identify research questions and prioritize learning goals. 

Use a variety of research methods such as user interviews, surveys, usability testing, card sorting, field studies, and heuristic evaluations. 

Analyze and synthesize research data to produce actionable insights, personas, user journey maps, and opportunity areas. 

Partner with designers during concept development and with developers during implementation to ensure research-backed decisions are honored. 

Leverage web analytics, heatmaps (e.g., Hotjar, Crazy Egg), and session recordings to supplement primary research. 

Support and drive continuous user feedback loops for iterative design improvements. 

Communicate findings through compelling reports, presentations, and visual storytelling tailored to diverse stakeholders. 

Promote a culture of user-centricity and contribute to the growth of research maturity across the organization. 

Required Skills & Experience: 

5+ years of experience in UX research, preferably in web-based product or digital platform environments. 

Strong knowledge of both exploratory and evaluative research methods. 

Hands-on experience planning and executing studies in fast-paced, Agile teams. 

Ability to triangulate findings using data from multiple sources (e.g., behavioral, attitudinal, analytical). 

Familiarity with web implementation constraints (performance, accessibility, SEO). 

Experience with research and testing tools (e.g., UserTesting.com, Lookback, Optimal Workshop, Maze, Dovetail). 

Understanding of heatmap and analytics tools (e.g., GA4, Hotjar, Crazy Egg). 

Exceptional communication skills with the ability to influence product decisions with clarity and confidence. 

 

Compensation, Benefits and Duration

Minimum Compensation: USD 52,000
Maximum Compensation: USD 182,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post