Full time, 12 months fixed term opportunity. Located at the University Garage (H07) on the Darlington Campus
Exciting opportunity to utilise your excellent customer service skills to the Shared Service Centre team
Base Salary HEO5, $89,755 - $100,495 p.a. + 17% superannuation

About the opportunity

The University of Sydney is welcoming applications for a Campus Connect Consultant to join the Travel and Expense (T&E) team to play a key role in delivering high-quality customer service, providing proactive problem-solving and expert guidance in response to Travel and Expense-related enquiries from University of Sydney staff. Enquiries are received through multiple channels, including telephone, email, the service portal, and face-to-face interactions.

As part of the Travel and Expense team, the Campus Connect Consultant will apply a thorough understanding of University policies and procedures to provide informed and helpful responses across a wide range of services. Responsibilities include investigating, analysing, and resolving queries or processing tasks, as well as triaging and escalating cases that require further expert review. The role also involves contributing to the continuous improvement of service delivery by identifying opportunities to refine processes in line with university objectives.

The position is part of a supportive and collaborative team of experienced professionals who are committed to delivering consistent and compliant Travel and Expense support across the University. With a shared dedication to providing reliable and effective assistance, the team takes pride in fostering a positive service culture—ensuring that staff are supported with care, professionalism, and a genuine commitment to excellence.

Additional responsibilities include the investigation, analysis, and resolution of queries or processing tasks. Where needed, the Campus Connect Consultant will triage and escalate cases that require further expert analysis from the appropriate team when required.

Your key responsibilities will be to:

respond promptly to customer enquiries, requests, and processing tasks received through various channels, ensuring a professional and customer-focused approach
accurately resolve transactions by utilising Knowledge Base articles and other relevant reference materials where appropriate
use ServiceNow to create, manage, and track tickets, including lodging customer enquiries or requests received via telephone or email
maintain up-to-date and detailed ticket records, including enquiry type or category, resolution methods and outcomes, reasons for escalation to higher-tier support, and any requirements for further investigation
provide clear and accurate advice on staff Travel and Expense-related enquiries, ensuring compliance with relevant policies and procedures
administer all aspects of corporate card management, including application processing, issuance, security controls, compliance monitoring, cancellations, and dispute resolution as required.

About you:

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Campus Connect Consultant who has:

tertiary qualifications in a relevant field or an equivalent combination of training and experience
relevant experience in a service desk/contact centre or customer service environment, ideally within a tertiary education setting and in domains such as IT, HR, Finance, or Campus Infrastructure
high-level interpersonal skills (both verbal and written), with proven expertise in conveying information empathetically to both students and staff across all levels of the organisation
proven experience handling client enquiries and delivering effective resolutions or appropriate escalations
strong problem-solving and troubleshooting capabilities
demonstrated initiative, with the capacity to work both collaboratively and independently
capable of interpreting Finance policies and guidelines to deliver accurate and informed advice
skilled in reviewing information and providing clear, concise guidance on Travel and Expense matters
confident navigating online systems, including Concur and other Finance-related platforms
work collaboratively with Travel and Expense staff members and management, as well as other groups, cohorts and stakeholders across the University.

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kevin Lim, Recruitment Operations by email to kevin.lim@sydney.edu.au.

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Thursday 14 August 2025 11:59 PM