Junior Consultant

Job Description

ABOUT THIS JOB

Data is what makes the world go round. Brands, companies and even individuals like yourself rely strongly on data and this need for data is not just for data in itself, but for fast, reliable and human intelligence fostered insights. If what makes you tick is all about analyses and sharing insights through a story instead of a data dump and this towards leading brands and companies, we at GfK – an NIQ company got just the job for you.

As a Junior Customer Success Manager (CSM) in Domestic Appliances MI team, you will act as a partner to our clients, ensuring they achieve maximum value from our solutions maintaining high client satisfaction. You will be responsible for the client relationship, including providing insights to drive action for our clients. This role requires a solid understanding of Tech & Durables (T&D) manufacturers.

You will be required to manage key clients using NIQ GfK‘s data to provide client stakeholders with key market insights and recommendations. You will also assist in maximizing the Point of Sales (PoS) data usage on the client side and thus drive new business development opportunities for NIQ.
Our Newron Market platform will become the default delivery over the next few years and you will be expected to be fully fluent in using this platform, to drive adoption from our key clients.
 

RESPONSIBILITIES

• Daily contact with clients, understanding needs and getting needed information, proactively identifying opportunities to share with the Sales team.
• Cooperate with all the company functions (Operations, Sales, etc.) to get the projects executed with proper timing and high-quality deliverables.
• Conduct verbal presentations of key findings to the client
• Build and maintain strong relationships with clients, identifying white spaces.
• Develop measurable use cases for clients, ensuring alignment with their goals. 
• Building solid market and deep Point of Sales (POS) Tracking knowledge.
• Certified CSM (gfknewron Market, Predict and Consumer certificate) and knows the POS market dyanmics in detail.
• Recording main client interactions within SalesForce/Dynamics.
• Other ad hoc tasks may be assigned to you, and you may also be required to support other CSMs.

 

REQUIREMENTS

• Ideally at one or two years of experience in quantitative Market Research and/or in Tech & Durable (Industry or Retail) sector.
• Italian native, Fluent in written and spoken English.
• Good planning, organizational, analytical and project skills.
• Good communication skills.
• Ability to organize and meeting deadlines.
• Experience using Excel and PowerPoint with an emphasis on data visualisation - being able to bring out the stories hidden within our data and able to communicate these trends to a wider audience.
• Problem solver, creative and can-do attitude with a mindset aimed at solidarity and teamwork.
• Good knowledge of PoS data tracking would be highly beneficial, or at least the ability to work with large datasets, utilising different methodologies and tools to generate excellent market insight, interpreting data.
• Face to face (and virtual) presentations are a key element of this role – you will have experience (or be willing to develop skills) in delivering insight in-person to a range of stakeholders.
• Client-Centric Approach: A deep commitment to client success, with a proactive and solution-oriented mindset. 

 

WHAT WE CAN OFFER: 

• Work in a dynamic environment engaging with local and global companies.
• Hybrid work options.
• Internal trainings will be provided together with detailed onboarding agenda.
• Access to learning platforms.
• Staff and team events.

#LI-FC

#LI-Hybrid

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion