General information

Name Flight Business Operation Specialist/Manager Location TOKYO TORCH Tokiwabashi Tower, Tokyo Business unit BG-Air Ticketing Working time Full-Time Type Business Operation

Description & Requirements

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Responsibilities:

1. Oversee the daily operations of Trip's overseas markets, ensuring the smooth functioning of various market resources; assist in establishing operational guidelines and promote the implementation and achievement of operational plans.

2. Monitor and analyze competitor information, ensure effective and visualized data collection, and assist in formulating business plans and strategies.

3. Coordinate with product, technology, marketing, and customer service departments to address and resolve unexpected issues, ensuring a smooth workflow.

4. Collaborate closely with the overseas sales team to ensure timely maintenance and implementation of products, and accurately understand product rules and policies.

5. Maintain effective communication and close collaboration with airline partners, and promptly collect and update relevant policies.

We Expect You To:

1. Have excellent business data analysis skills, proficient in using Excel, Python, SQL, etc., for data analysis, mining, and visualization.

2. Possess strong writing skills, be familiar with internet products, and have a passion for the travel industry.

3. Have excellent project management abilities, strong execution skills, a sense of responsibility, and problem-solving capabilities.

4. Demonstrate strong learning ability and initiative, capable of driving project execution and implementation.

5. Have excellent communication and coordination skills, able to effectively collaborate with team members and other departments.

6. Be familiar with the local culture of Japan.

7. Language Requirements: Fluent in speaking, reading, and writing Chinese and English as daily working languages.

Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!