Insights Analyst - USDS

Team Intro:
USDS Global E-commerce function is looking for an Insights Analyst to analyze general E-commerce related inquiries, summarize top inquiries, and use these insights to drive the business forward. We are open to hiring for this position in Los Angeles, CA (California).

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Analyze and provide data-driven insights on various operational aspects of the business to determine strategic direction of the service delivery organization.
- Run data based on contact center inquiries, and categorize the data per analysis needs.
- Dive deep raw data and summarize the common scenario into suggested working procedures.
- Create automated reporting solutions, and work with the operations team to achieve overall business goals.
- Create custom data analysis tools, applications, and data manipulation utilities for the team.
- Develop dashboards that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and data sources.
- Assist in development of key business reports including internal and external business reviews.