Process Manager

Responsibilities:

• Document User Flow: Create detailed user flow, user journey, and experience journey maps using Miro.
• Collaborate with Cross-Functional Teams: Work closely with various teams to ensure seamless user experiences are accurately mapped.
• Identify Personas: Develop experience flow maps centered around real users by identifying and incorporating personas.
• Analyze Journeys: Evaluate user journeys to pinpoint pain points, opportunities, and areas for improvement that impact both the business and customers.

Expectations:

• Detailed Documentation: Produce comprehensive maps that include business logic, system logic, and visual elements (UI screenshots) to ensure transparency.
• Clear Communication: Effectively communicate Miro maps to business stakeholders and internal teams, including Product Development Managers (PDMs) and Project Managers (PMs).

Preferred Skills:

• Proficiency in Miro: Strong ability to use Miro for creating detailed user flow and journey maps.
• UX Design Expertise: Solid understanding of UX design principles and best practices.
• Analytical Skills: Ability to analyze user journeys and identify pain points and opportunities for improvement.
• Communication Skills: Excellent verbal and written communication skills to effectively convey information to various stakeholders.
• Collaboration: Proven experience working collaboratively with cross-functional teams.
• Attention to Detail: High level of accuracy and attention to detail in documentation and analysis.

Experience Level:

• Minimum 3-5 years of experience in UX design, user journey mapping, or a related field.

Tools Needed:

• Miro: For creating user flow and journey maps.
• Adobe XD/Figma: For designing and prototyping user interfaces.