Customer Service Officer

Job Responsibilities: 

• Monitor customer operations and resolve problem when necessary.
• Promote and cross-selling banking product.
• Attend to customers personally where necessary and provide feedback on customer’s needs and complaints.
• Assist in supervising deposits counter services operations.
• Supervision and control of daily physical cash balancing. 
• Ensuring all cash registers and records are properly written-up.
• Serve customers by exchanging, receiving and paying out cash at counter. 
• Attend to opening of accounts and ensure documentation is in order.
• Prepare the necessary daily and monthly reports.
• Achieve and proactively referrals to ARM for A/C opening. 
• Adhere to all the time with cash security/control/accuracy.
• Other task/project as assigned.

Knowledge Skills and Experience:   

• Bachelor’s Degree business related disciplines.  
• At least 2 year experiences of customer service experience.   
• Relevant experience in the bank or service industry is an advantage. 
• Pleasant personality, friendly.
• Confident, strong communications and interpersonal skills.
• Excellent verbal and written English.
• Ability to build a good relationship with customers.
• Computer literacy in MS word, excel, and power point.