Manager-Customer Care Voice-Inbound

Operations Manager Alabang reporting to AVP. Span control of 80 FTEs, managing weekly and monthly business reviews, mentoring team members includes training and coaching. Review of account level data to analyze and execute action plans. Forecast planning to manage attrition, collaborating with the cross functional teams and building strong relationship with the client

Operations Manager Alabang reporting to AVP. Span control of 80 FTEs, managing weekly and monthly business reviews, mentoring team members includes training and coaching. Review of account level data to analyze and execute action plans. Forecast planning to manage attrition, collaborating with the cross functional teams and building strong relationship with the client

Bachelor's degree and 6 to 9 years of international voice experience managing high performing teams and strong collaboration with clients