Customer Service Specialist – French Market - B2B + Order Management

Based at our production site in Bologna HQ, you will provide a variety of customer service support and technical guidance to both internal and external customers for the French market. For this role, fluency in French is essential.

 

• Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders, resolve questions and complaints within span of control.
• Work to ensure all orders received are entered into the ERP by order cut-off time.
• Positive influence on the team and being responsible to arrange backup in case of holiday leave.
• Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Identifiy customer issues that need to be escalated to management in a timely fashion.
• Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.

 

• At least 2 years of progressive B2B customer service experience,
• Order management experience,
• Resolving customer problems and concerns;
• Excellent communication skills,
• AS400, ERP
• French, English

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.