Senior Business Analyst

KEY RESPONSIBILITES

    1. Requirement Gathering:

• Collaborate and communicate with Franchisees to understand and document business requirements, this may involve discussion with third party vendors if integrations are impacted. 
• Work with internal stakeholders such as UX Research team, conversion rate optimization team etc to elicit necessary requirements to improve the e-commerce platform

    2. Analysis and documentation 

• Analyze and document current business processes and workflows from current state to future state 
• Create detailed user stories in JIRA and in the absence of product manager leads the scrum team/ squad in explaining the requirements to ensure user story can meet the definition of done 
• In absence of Product Manager, work closely with development teams to translate business requirements into technical specification and in validating technical solutions to meet business needs

    3. Delivery & Execution

• Owns the overall delivery plan for any project/initiative from inception to market adoption 
• Develop and implement delivery plans, including defining project scope, milestones and timelines for a fix scope project
• Partner with other initiative leaders or external vendors to identify and escalate cross-program dependencies and risks
• Drives action & collaboration across multiple teams (UX, Engineering, DevOps, SRE) to achieve target outcomes  
• Identifies risks and key decisions requiring support from the business. Developing mitigation strategies where necessary.  
• Provides proactive visibility and effectively communicates delivery targets, commitments and progress 
• Maintain project updates and documentation in Jira & Confluence, including updating tickets based on internal meetings & Slack communication
• Manages the smaller operational tasks through Support Portal and ensure those minor tasks are taken into account into the backlog 

    4. Relationship Management

• Identify need and coordinate stakeholder documentation and training. When necessary, train the external stakeholders in the tools. 
• Cultivate strong relationships with market stakeholders, cross functional teams and key external suppliers
• Builds trust and maintains clear & open communications with markets & stakeholders

 

REQUIREMENTS

• Bachelor’s degree in a relevant field (e.g., Business, Information Technology, Computer Science)
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with JIRA, GA4
• Have seen at least one software development life cycle (SDLC) end to end with a project go-live. 
• At least one year of agile project management experience
• Ability to work collaboratively in a team environment.
• Minimum 02 years experience in QSR industry, retail industry or consulting is preferred 
• Competency in JIRA is compulsory

     Preferred Skills:

• Exposure and hands on experience to Google Analytics is necessary, BI reporting such as DOMO and CX tools such as Fullstory is preferred but not necessary
• Understanding of software development life cycle (SDLC) processes especially in Agile methodology such as Scrum  

What we offer:

• 100% salary during the probation period
• 18 days of annual leave per year
• Five “Recharge Days” – extra days in addition to company holidays
• One day of paid leave for your birthday
• Half-day Fridays
• Full salary insurance
• 13th-month bonus
• Advanced health insurance
• Regular team and engagement activities
• LinkedIn learning and training courses, based on company policy
• MacBook and monitors

Pizza Hut Digital Ventures

We love pizza. We eat it a lot. There’s no doubt about that and we’re proud of it. But what makes us different is that it’s our people that drive the success of our business.

Alongside KFC, Taco Bell and The Habit Burger Grill, we are part of the Yum! family; the world’s largest restaurant company with nearly 43,000 restaurants in over 140 countries. At Pizza Hut Digital Ventures, we are on a journey to build the most loved global brand and the fastest growing in every country; we have big plans over the next 5 years to achieve explosive growth in a competitive and ever growing market.  We want to make it easy to get the best pizza and digital is at the core for this. We have recently created a startup: Pizza Hut Digital Ventures, committed to building innovative digital solutions, providing our customers with an exceptional experience. From building a world-class platform and clean mobile experiences we are pushing the boundaries to ensure we are a source of innovation.