Senior Manager | Financial Crime Unit (Delivery Excellence Stream)

Job Description & Summary

The Financial Crime Unit (FCU) provides consultancy services and operational support for global financial institutions in the banking sector.  

As  a key member of the team, you will be heavily involved in delivery excellence for Financial Institutions in various areas, including but not limited to Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), regulatory compliance, and other transformation projects. You will be comfortable with large-scale projects that require strong communication skills, an engaging and inclusive mindset and a good understanding of diverse functions and processes. Your main areas of expertise will be project delivery and continuous improvement, establishing and maintaining business relationships and seeking new opportunities, as well as managing the financial aspects of our work. You will collaborate closely with the Senior/C-suite clients to ensure their needs are met and projects are delivered successfully.

We are looking for:
Senior Manager

Your future role:

• Project Delivery and Continuous improvement: take a lead role in the day-to-day delivery of large scale, complex, multi-stakeholder Client engagements, including planning, set up and deployment of the policy, process, technology, reporting and operational capacity. Monitor and oversee the overall project delivery across the streams, using the technology solutions and relevant reporting and controls,
• Work with the managers, leaders and junior staff to identify the opportunities for continuous improvements on the project for the benefit of the Client and the team,
• Ensure that the project success criteria are consistently met and ensuring that the Project team's processes and tasks are carried out efficiently,
• Demonstrate an agile mindset in order to identify tactical and longer term solutions for Clients operating in a dynamic regulatory environment - assessing market practice, reports, customer and team feedback  to establish, improve, and refine services,
• Plan and develop managers, leaders and junior staff by mentoring, upskilling and regular performance feedback - guiding them through day-to-day Client engagement activities and investing in our workforce of the future,
• Remain organized, utilize project delivery methodologies and meet set deadlines,
• Managing relationships with Clients and PwC network: build and maintain meaningful relationships with our Clients and facilitate regular updates with Senior/C-suite stakeholders across PwC Network,
• Prevent, manage and escalate challenges and risks, before they materialize to the relevant stakeholders and the Client,
• Identify and anticipate needs of the Client and relevant stakeholders to support engage with our global PwC network and share knowledge, experience and insights,
• Manage cooperation with internal supporting teams and Team Leads to assure timely submission of deliverables,
• Sales engagement: identify new value propositions for our Clients via close cooperation, engage in business development initiatives and participate in proposals,
• Obtain knowledge of FCU and PwC product portfolio and utilize it to find new business opportunities,
• Monitor emerging trends in the Financial Services sector and AML/ CTF/ Sanctions regulatory area and proactively look for upskilling or business opportunities,
• Financial management: oversee project finances, budget and utilization, as well as review of the forecasts,
• Determine ways to reduce costs and raise profitability without sacrificing customer satisfaction.

Apply if you have:

• Previous experience in a managerial position (+5 years) in BPO, GBS, SSC or other big operational units within the corporate environment,
• Ability to strategically evaluate, develop and operationalize policies, programs and procedures in line with client’s needs and expectations,
• Proven track record of successfully managing complex projects throughout the entire lifecycle,
• Experience of building relationships with Client’s representatives,
• Ability to work with different stakeholders to resolve complex issues,
• Ability to create new value for the Clients as well as seek new business opportunities for the firm,
• Experience in dealing with project finances, staffing and long and short-term forecasts,
• Analytical thinking and strong ability to successfully resolve complex problems and issues,
• Strong planning, time management, organizational skills and ability to make decisions and have a results-oriented approach,
• Enthusiasm and passion for work, you are a good team player,
• Experience in a multicultural environment and you are willing to travel and being involved in international projects,
• Excellent written and spoken English.

Nice to have:

• Previous experience in financial services, specifically in the area of AML/ CTF/ Sanctions, or Compliance at an international bank, regulatory agency or consulting firm (preferably focused on the FS sector) with experience in delivering projects in AML/ CTF/ Sanctions area,
• Knowledge of Financial Institution’s internal processes and standards (Target Operating Models, understanding of retail/commercial financial products/services),
• Additional languages skills.

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and wellbeing program - medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,  
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• CV verification,
• HC screening call,
• Additional test (appropriate for job level),
• Interviews with one of our Directors/Partners.

With any queries, please contact us pl_kariera@pwc.com.

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